TERMS AND CONDITIONS

Copyright and trademark notice

® Trademark Registered by Pico Tango, Sociedade Unipessoal Lda. All rights reserved.

This website is owned and operated by Pico Tango, Sociedade Unipessoal Lda. Unless otherwise specified, all materials appearing on this site are the sole property of Pico Tango, Sociedade Unipessoal Lda.

No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Pico Tango´s prior written consent.

Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws.

We recommend, along with reading these terms and conditions, that you also consult our Warranty and Returns and our Privacy Policy.

Worldwide shipping

We ship worldwide. Shipping costs are calculated at checkout based on your delivery destination. Our dispatch team will send you tracking information so you can track your package.

Import duties and taxes may be applicable in your country. We always recommend customers ordering from outside of the EU to check with their customs department for an estimated cost, so you are aware of any charges you may be required to pay.

In some exceptional situations, shipping delays may occur due to external factors such as weather conditions, strikes or other logistical problems. We will do our best to inform you of any delays with our shipping partners and resolve any incidents that may occur.

Governing Law

Our terms and conditions are governed by and construed in accordance with Portuguese law, and any disputes relating to this notice shall be subject to the exclusive jurisdiction of the courts of Portugal.

You can formalize a complaint regarding a purchase made in our online store by contacting Pico Tango via email to info@picotango.com or via www.livroreclamacoes.pt .

In the event of a dispute, any consumer residing in Portugal and in the European Union can exercise their right to complain to an official, third-party and impartial entity.

If for some reason you are dissatisfied with the purchase made in our online store, you can turn to an Alternative Dispute Resolution Entity (RAL) for consumption, as shown in the list below:

Lisbon Consumer Dispute Arbitration Center
CIAB – Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)
CNIACC – National Center for Information and Arbitration of Consumer Conflicts
European Commission

These official entities can assist the consumer in resolving any conflict with a trader entity, without first having to open a litigation process in courts.

These entities act as intermediaries between the consumer and the trader who is the subject of the complaint. The intermediary may impose a solution on both parties, or seek to bring them together so that a solution can be reached. Alternative dispute resolution is generally less expensive, less formal and faster than the court route.